Frequently Asked Questions

Kuckreja is reachable via Telephone, Email, Facebook, Instagram or the Message Form on our (link - Contact Us) page

Of course! The items shown in stock on our website are also in stock at our Kuckreja office.

Our office is open Monday till Friday, 9am till 5pm.

We accept various forms of payment, 

iPa88 - Covering Debit and Credit Cards (Malaysia only), Online Banking, E Wallets, as well as PayLater options. 

Atome - 3 Month Instalments with 0% Interest (Link - 0% Instalments) 

Stripe - All Credit and Debit Cards (Malaysia and International)

My Order Has Been Cancelled - Will I Get a Refund? 

If your order has been cancelled because of a stock , pricing or shipping error, we will first communicate with you via email or telephone. 

Once an agreement has been achieved, a refund will either be issued via the payment method itself (Stripe or Atome) or via a manual bank transfer. 

We understand that no one likes to wait for their refunds, so we aim to settle all refunds within the same week.

Once your order has been shipped, an email containing a Tracking Number will be sent to you. 

If you have not received an email from us 3-4 days after your order, please reach out to us (link-Contact Page)

Unfortunately, we are unable to guarantee that the Delivery Driver will make a phone call prior to delivering your parcel. 

Our products can be shipped out via Lalamove between 9am and 4pm , Monday till Friday. 

At checkout - simply select Lalamove, and instant, live rates will be displayed. 

We'll have your parcel packed and shipped out within 1-2 hours. 

Alternatively, please drop by our office.

Currently Free Shipping only is offered within Malaysia (East and West) on selected products.

* If a Free Shipping item is ordered with a non-Free Shipping item, delivery fees will only be calculated for the non-free shipping items.*

We aim to dispatch most orders by the next working day, we can't guarantee that we will be able to make changes to your order, or cancel your order. 

However, if you do wish to make any changes to your order, please contact us within 30 minutes so that we can try to support any amendment or cancellation request.

Many courier companies do deliver on Saturday, but unfortunately we are currently unable to set an exact delivery date and time. 

Delivery time-frames depend on the destination and the courier company's schedule.